Network Ops & Control Technician
Company: Indiana University
Location: Indianapolis
Posted on: May 7, 2024
Job Description:
DepartmentUITS GLOBALNOC CLIENT SERVICES
(UA-NNOC-IUINA)Department InformationAt University Information
Technology Services (UITS) we provide the technology, tools, and
services you need to succeed. UITS supports IU's vision for
excellence in research, teaching, outreach, and lifelong learning.
We ensure a workplace that encourages growth, flexibility, and
creativity, as well as a culture that champions inclusion,
diversity, and overall employee well-being through programs
supported university wide. As an Equal Opportunity Employer, we
believe in each person's potential, and we'll help you reach yours.
Established in 1998 at Indiana University, the GlobalNOC's mission
is to advance the future of research, education, and the public
interest through the support and evolution of networks. With our
staff of 120 plus, we provide comprehensive contracted network
management services to over 20 large-scale networks. As part of
Indiana University, we operate as a non-profit; we focus on
developing great technical staff, and providing excellent service
to our clients.Why work here?
- Make a difference. Our networks are all higher education,
research, and public service oriented, and we're enthusiastic about
the missions of our clients. Each of us is curious and motivated to
master the skills that will help our clients, our community, our
world, and ourselves.
- Grow your skills and career. With the 20 plus networks we
operate and manage, and the size and diversity of our client
networks, you won't be pigeon-holed doing just one thing. Taking
time to investigate, read, or study new things isn't just ok, it's
required and supported.
- Enjoy the life-friendly moderate cost of living of the Midwest,
or work remotely. In Indiana, we have 2 locations; Do you like the
intellectually stimulating environment of university town?
Bloomington might be for you. Prefer to enjoy life in the big city?
We have a location in downtown Indianapolis. We also support fully
remote engineers under the right circumstances, and mixes of
in-office and WFH. Applicants located in Alaska would be especially
welcomed (fully remote).
- Our people and attitude. GlobalNOC is non-profit, and is
committed to a culture of positive work/life balance, diversity,
and open information sharing. We value an exploring mindset and
seek ways to learn more and deepen our expertise, sharing with our
clients and each other. We have frequent internal seminars, as well
as funds to attend training, conferences, and certifications. And
yes, people here really are super-friendly.Job Summary
- Serves as a liaison between service desk and key
stakeholders.
- Proactively identifies potential threats and challenges to
network solutions.
- Provides troubleshooting, monitoring, review/analysis,
tracking, resolution, and documentation for all network support
areas.
- Assists team members in establishing network and informational
system needs.
- Provides customer support for issues, requests, and questions
related to all network support areas.
- Provides technical and procedural support to staff on assigned
shift.QualificationsEDUCATIONRequired
- High school diploma or equivalent (such as HSED or GED). WORK
EXPERIENCERequired
- 2 years in related technical area. SKILLSRequired
- Proficient communication skills.
- Maintains a high degree of professionalism.
- Demonstrated time management and priority setting skills.
- Demonstrates a high commitment to quality.
- Possesses flexibility to work in a fast paced, dynamic
environment.
- Highly thorough and dependable.Working Conditions / DemandsThis
position requires the ability to communicate effectively and to
operate computers and other related technical equipment. The role
is required to maintain and interact with computers and frequently
move objects weighing up to 50 pounds. The person in this role must
be able to perform the essential functions with or without an
accommodation.Work LocationIndianapolis, Indiana or Bloomington,
IndianaBenefits OverviewFor full-time staff employees, Indiana
University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to
vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)Learn more about our benefits
by reviewing our online Benefits Brochure.Job ClassificationCareer
Level: IntermediateFLSA: NonexemptJob Function: Information
TechnologyJob Family: Network Admin, Analysis, & EngClick here to
learn more about Indiana University's Job Framework.Posting
DisclaimerThis posting is scheduled to close at 11:59 pm EST on the
advertised Close Date. This posting may be closed at any time at
the discretion of the University, but will remain open for a
minimum of 5 business days. To guarantee full consideration, please
submit your application within 5 business days of the Posted
Date.If you wish to include a cover letter, you may include it with
your resume when uploading attachments.Equal Employment
OpportunityIndiana University is an equal employment and
affirmative action employer and a provider of ADA services. All
qualified applicants will receive consideration for employment
based on individual qualifications. Indiana University prohibits
discrimination based on age, ethnicity, color, race, religion, sex,
sexual orientation, gender identity or expression, genetic
information, marital status, national origin, disability status or
protected veteran status. Indiana University does not discriminate
on the basis of sex in its educational programs and activities,
including employment and admission, as required by Title IX.
Questions or complaints regarding Title IX may be referred to the
U.S. Department of Education Office for Civil Rights or the
university Title IX Coordinator. See Indiana University's Notice of
Non-Discrimination here which includes contact information.Campus
Safety and SecurityThe Annual Security and Fire Safety Report,
containing policy statements, crime and fire statistics for all
Indiana University campuses, is available online. You may also
request a physical copy by emailing IU Public Safety at iups@iu.edu
or by visiting IUPD.Contact UsRequest SupportTelephone:
812-856-1234
Keywords: Indiana University, Lawrence , Network Ops & Control Technician, Professions , Indianapolis, Indiana
Didn't find what you're looking for? Search again!
Loading more jobs...