HVAC Operations Manager
Company: Ace Home Services
Location: Fairborn
Posted on: May 2, 2024
Job Description:
HVAC Operations ManagerWho we areDetmer & Sons is now an Ace
Hardware Company. At Ace Hardware Home Services, we are backed by a
brand that customers have trusted for over 100 years. -You can
trust that you can build a career you will be proud of. A career
with excellent income, a consistent work schedule and opportunities
for advancements. Your essential contributions will be appreciated,
respected, and rewarded. Here you won't just "have a job," you will
be helping us to reshape the future of home services by providing
reliable, best-in-class service to your neighbors in your
community!Interpersonal Responsibilities
- Establishes field staff accountabilities, clear expectations
for performance outcomes and key performance indicators and
behaviors. Provides feedback on results and oversees the
performance management process for the organization. -
- Improves the organization's effectiveness through coaching,
training and problem solving as well as fostering a result driven,
solutions-oriented environment that is highly collaborative and
challenges team members to reach their full potential and achieve
long-term success.
- Encourages and seeks opportunities for collaborative efforts
across departments, seeks understanding of issues, anticipates and
troubleshoots problems, and resolves escalated matters involving
staff or customers. Consults with Director of Residential
Operations and management team to discuss issues, coordinate
activities, and resolve problems.Operational Responsibilities
- In collaboration with the Director of Residential Operations,
continually assesses and verifies the organizational capabilities
and capacity, advocating for change as appropriate, and eliminating
practices that could reinforce silos within the organization or
adversely affect providing residential and commercial customers a
seamless sales and service experience. -
- Monitors initiatives by department supervisors to achieve
budgeted results and other financial and non-financial goals.
Ensures allocation of resources align with the needs of the
department and operations has the proper infrastructure, systems,
reporting policies and procedures to effectively scale and meet
productivity and efficiency standards. -
- Provides the Director of Residential Operations with regular
status updates on the organization's performance and analysis of
the critical success factors that effective daily and long-term
operation of the organization.
- Receives and resolves elevated issues, questions, and
complaints regarding operational matters.
- Maintains safety standards, creates, and updates safety
procedures. Communicates safety program and standards throughout
the organization. -Ensures compliance and serves as resource
regarding safety matters. -Organizational Responsibilities
- Monitors key performance indicators and meets with department
technicians regularly to understand departmental trends and what's
influencing performance outcomes. -
- Participates and provides input on the strategic planning
process.
- Ensures the establishment and maintenance of cross-functional
communications, and the prioritization of activities is
appropriately addressed through open communication, positivity, and
productive working relationships.What you need to succeed: -
- Experience: -Our ideal candidate has 7+ years managing and
leading a residential HVAC team. This position is not ideal for
candidates without team management experience. -
- Leadership: Inspires others with a compelling vision; takes
risks for the sake of principles, values or missions; builds trust
and demonstrates integrity with noticeable congruence between words
and actions (walks their talk); demonstrates optimism and positive
expectations of others; delegates appropriate responsibilities and
authority; involves people in decisions that affect them; addresses
performance issues promptly, fairly and consistently; adapts
methods and approaches to the needs and motivations of others.
- Goal Achievement: Establishes goals that are relevant,
realistic, and attainable; identifies and implements required plans
and milestones to achieve specific business goals; initiates
activity toward goals without necessary delay; stays on target to
complete goals regardless of obstacles or adverse
circumstances.
- Personal Accountability: Accepts personal responsibility for
the consequences of personal actions; avoids placing unnecessary
blame on others; maintains personal commitment to objectives
regardless of the success or failure of personal decisions; applies
personal lessons learned from past failures to moving forward in
achieving future successes.
- Persuasion: Utilizes the knowledge of other's needs, wants,
beliefs, attitudes, and behavior to promote a concept, product, or
service; uses logic and reason to develop rational arguments that
challenge current assumptions, attitudes, beliefs, and behavior;
adapts techniques and approaches to the needs and wants of those
being influenced.
- Decision Making: Demonstrates an ability to make difficult
decisions in a timely manner; gathers relevant input and develops a
rationale for making decisions; evaluates the impact or
consequences of decisions before making them; acts decisively
despite obstacles, resistance, or opposition; accepts consequences
of decisions; willing to correct erroneous decisions when
necessary; defends rationale for decisions when necessary.
- Planning And Organizing: Works effectively within established
time frames and priorities; utilizes logical, practical and
efficient approaches; prioritizes tasks for optimum productivity;
develops procedures, processes and systems for order, accuracy,
efficiency and productivity; anticipates probable effects, outcomes
and risks; develops contingency plans to minimize waste, error and
risk; allocates, adjusts and manages resources according to
priorities; monitors implementation of plans and makes adjustments
as needed. -
- Employee Development/Coaching: Expresses confidence in others'
ability to perform; identifies developmental needs; encourages
initiative and improvement; provides opportunities for training;
gives new, difficult and/or challenging work assignments;
acknowledges and praises improvements; trains, coaches and mentor's
others to develop; views mistakes as opportunities for learning;
promotes learning and growth.Why should you join our team? -We live
our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity,
Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You
don't often see values like these in most corporate statements, but
Ace is different. These things are important to us. They represent
our commitment to the company, our employees, and to the Ace brand.
-In addition to providing our employees a great culture, we offer
competitive benefits* that address life's necessities and perks,
many of which expand and improve year after year, including:
- Inventive/Commission/Bonus opportunities (Based on role / grade
level)
- 401(k) retirement savings plan with matching contributions
(once eligibility requirements have been met) -
- Comprehensive health coverage (medical, dental, vision, company
paid short-term disability, and long-term disability) and life
insurance benefits for you and your dependents.
- Paid time off & paid holidays (depending on role and month of
hire)
- Your career at Ace is more than just a job. It's a chance to be
part of something meaningful. We help locally-owned businesses
thrive and make an impact in their communities - and we support our
employees in doing the same by offering an annual Ace Cares Week,
time off work to volunteer at an organization of your choice,
opportunities to help Children's Miracle Network Hospitals and the
Ace Helpful Fund through the Ace Foundation
- Ace invests in every employee we hire, with a key focus on
development and coaching. We offer classes, facilitator-led
courses, and a generous tuition assistance program, plus a
performance management approach that goes beyond the typical annual
review.Compensation DetailsStarting at $75,000 - salary negotiable
based on experience + Bonus Opportunity -About Ace Hardware Home
Services -Ace Hardware Home Services is the most trusted provider
of home preservation services backed by Ace Hardware and offering a
wide range of residential maintenance and home repair services
including plumbing, heating, cooling, electrical, handyman and
painting. -Ace Hardware has been serving neighbors throughout
America for nearly 100 years. Ace recognized the need for a trusted
service provider for home repairs and launched Ace Hardware Home
Services (AHHS). -AHHS is now Bringing Helpful to Your Home--- and
it is our mission to deliver the same level of Helpful service,
convenience & quality that you have come to expect from Ace
Hardware. -Equal Opportunity Employer
-Ace Hardware Corporation and its subsidiaries are committed to a
policy of promoting equal employment opportunities. The company
recognizes the importance of diversity and leveraging the skills
and talents of all people to the mutual advantage of each
individual and the organization. The company is committed to the
prevention of employment discrimination related to race, religion,
color, sex (including sexual harassment), gender identity, national
origin, age, marital status, disability and military or veteran
status, sexual orientation or any other action covered by federal
or applicable state/local laws.DisclaimerThe pay range for this
position starts as listed in the job posting but could be higher
based on education and experience. Please note, compensation
decisions are dependent on the facts and circumstances of each
opening. We take into consideration the minimum requirements
outlined in the job description, such as an individual's education,
training and experience, the position's work location, required
travel (if any), and external market conditions when determining
the final salary for potential new hires. - -Be aware that salary
estimates published via alternate online job boards may not be a
true representation of the actual pay range offered for this
position. Please refer to the position description for the accurate
starting pay range information and feel free to discuss this with a
Talent Acquisition professional if you are chosen to move forward
with an interview. - -This written "Position Description" is not
intended to cover all aspects of the position listed. It is meant
to cover the basic/general essential job functions of a particular
position. Ace Hardware Corporation reserves the right to change job
duties, including essential job functions, according to business
necessity. - -
Keywords: Ace Home Services, Lawrence , HVAC Operations Manager, Professions , Fairborn, Indiana
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