Project Support Professional-REMOTE-CST Time Zone
Company: Lowe's
Location: Indianapolis
Posted on: April 25, 2024
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Job Description:
Essential Functions:
--- Answer inbound calls from customers, service providers and
stores to provide installation project support.
--- Manage outbound tasks and make outbound calls to customers,
providers, stores and vendors in order to provide updates or gather
project information.
--- Conduct initial contact with customer and service providers to
provide centralized contact information and project expectations in
order to verify project scope and ensure alignment.
--- Ensure projects are scheduled within the SLA by the service
provider and provide confirmation to the customer.
--- In coordination with stores and customers, arrange product
delivery to ensure work can begin on time.
--- Ensure all required compliance documents related to permits and
Lead Safe Practices are uploaded in the appropriate system.
--- Manage and resolve Work Order issues (post project completion)
including assessment of related costs and the potential of service
provider and/or vendor charge backs.
--- Submit accurate and thorough documentation of all interactions
related to the project in appropriate technology tools (i.e.,
Installation Management System, myRedVest and Salesforce).
--- Practice active listening skills with customers, service
providers, stores and vendors in order to deliver an excellent
customer experience and promote team collaboration.
--- Deliver consistent service by referring to and executing
defined processes and providing feedback that will enhance current
processes.
--- Drive for results by consistently achieving goals and
completing tasks/activities on time.
--- Build effective relationships with others by organizing
information, sharing information with coworkers and leaders and
seeking performance feedback.
--- Adapt to a fast-paced environment with evolving process
enhancements.
--- Complete assigned training courses, participate in team
meetings, town halls, developmental meetings, etc.
Minimum Requirements:
--- High school diploma or GED
--- 1- 3 years' experience in a customer facing role
--- 1 year of experience in project coordination OR experience in
remodeling or construction industry
Preferences:
--- Bachelor's degree in a related field of study
--- 1 year of experience in project coordination OR experience in
remodeling or construction industry
--- 1 year of experience working in a Project Management
function
--- Experience in contact center environment
--- Knowledge of remodeling and construction
--- Bilingual
Pay Range for CA, CO, HI, NJ, NY, WA: $17.56 - $29.27 per hour
Starting rate of pay may vary based on factors including, but not
limited to, position offered, location, education, training, and/or
experience. For information regarding our benefit programs and
eligibility, please visit our benefits page
(https://talent.lowes.com/us/en/benefits) .
Lowe's is an equal opportunity employer and administers all
personnel practices without regard to race, color, religious creed,
sex, gender, age, ancestry, national origin, mental or physical
disability or medical condition, sexual orientation, gender
identity or expression, marital status, military or veteran status,
genetic information, or any other category protected under federal,
state, or local law.
Pay Range for CA, CO, HI, NJ, NY, WA: $17.56 - $29.27 per hour
Starting rate of pay may vary based on factors including, but not
limited to, position offered, location, education, training, and/or
experience. For information regarding our benefit programs and
eligibility, please visit
https://talent.lowes.com/us/en/benefits.
Keywords: Lowe's, Lawrence , Project Support Professional-REMOTE-CST Time Zone, Other , Indianapolis, Indiana
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