Program Manager, Peer Recovery

Company: Community Health Network
Location: Indianapolis
Posted on: April 24, 2024

Job Description:

Program Manager, Peer Recovery

Job Ref

2400944

Category

Leadership

Job Family

Behavioral Health

Department

SAMHSA CMHC

Schedule

Full-time

Facility

Community Hospital East

1500 North Ritter Avenue

Indianapolis, IN 46219

United States

Shift

Day Job

Hours

Monday - Friday

8:00am - 5:00pm

additional hours as needed

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.

Make a Difference

The Program Manager will provide coordination and oversight of the Peer Recovery Team and may have direct clinical services responsibilities. This position will provide day-to-day oversight of clinical services and operations. The Program Manager will ensure supervision of clinical staff and staff performance with clinical and operations performance standards. This position will work with multi-disciplinary teams including physicians, leadership, and executive leadership. The Program Manager will ensure exceptional patient experience and provide first-line response to customer complaints. At times, this position will need to travel to different sites of care within Indianapolis.

Exceptional Skills and Qualifications

Applicants for this position should demonstrate strong relationship-building skills and communicate effectively with different levels of professionals and leadership.

2 (two) year: For BHS designated programs Associate's Degree (required)

4 (four) year Bachelor Degree (preferred)

In lieu of the above education requirements, a combination of experience and education will be considered.

3 (three) years of peer recovery, addictions treatment, or mental health-related field experience is (required)

1 (one) year of relevant leadership experience is preferred.

Certified Recovery Specialist or Addiction Peer Recovery Coach is required.

Current Indiana Driver's License is required.

Recognizes and commits to critical importance of customer satisfaction (both internal and external customers) and with Operationand Clinical Director dyads of assigned business unit ensures the exceptional patient experience as reflected in strong patientsatisfaction scores in their assigned business units. Serves as a first line responder for customer complaints.

Provides oversight of assigned clinical program(s) including 24 hour per day accountability for program operations.

Supervises and appraises all program clinical staff and/or ensures the provision of appropriate clinical supervision and appraisal forall staff.

Coordinates program staff schedules and approves PTO requests.

Works with their assigned Operations Director in appropriate disciplining of program staff.

Responsible for screening and selection of candidates for clinical staff positions in their assigned program(s).

Provides input in the development of program specific policies and procedures.

Works with their assigned program staff to achieve conformance with all applicable regulatory, service line and networkperformance standards and Behavioral Health Services'/Community Health Network policies and procedures.

Provides input for budget development and with the assigned Operations Director for their program achieves budgetary targets forassigned area(s).

With the Operations and Clinical Director dyads assigned to their program(s), ensures program quality, program specific staffdevelopment and provides leadership in efforts to improve organizational performance in their assigned program(s).

Participates with Operations and Clinical Director dyads assigned to their program in the determination of annual programobjectives.

Supports and participates in promotional and marketing efforts within areas of program(s) served.

Assists with program modification and new program development and implementation in their areas.

Other duties as appropriate and/or assigned.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Caring people apply here.

Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Keywords: Community Health Network, Lawrence , Program Manager, Peer Recovery, Executive , Indianapolis, Indiana