Senior Collections Associate
Company: Disability Solutions
Location: Cincinnati
Posted on: May 4, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : High School
Diploma Travel Percentage : 0%Job DescriptionHybrid Workspace: Two
Days Onsite, Three Days RemoteEvery day, our teams innovate across
the world of finance. We collaborate to work smarter, while making
a difference. We believe in diversity and inclusivity, giving a
voice to everyone on the team. And we celebrate our success
together. If you want to make an impact in fintech, we'd like to
know: Are you FIS?About the team:As FIS grows, our need for a
skilled and seasoned collection team grows. Being a player in the
payments processing industry requires a savvy team of experts who
can easily navigate delinquent accounts in accordance with
departmental, investor, and legal guidelines, ensuring attainment
of company goals.Individuals looking to build their careers as
finance professionals have a fantastic opportunity to join a
leading FinTech, Fortune 250 company, should look to this great
opportunity. As a Collections Senior, you assist the organization
through mitigation and recovery of losses through standard
collection activities in a metric driven environment that rewards
top performers. You might be interested in our position if you have
a strong sense of ownership and attention to detail. This position
allows for an office/virtual hybrid scheduling model to assist with
work life balance and connection to your peers.What you will be
doing:
- Resolve delinquent customer accounts through various means,
e.g., skip-tracing, written correspondence, inbound/outbound phone
contact (standard/ automated dialer), and making arrangements for
payment
- Monitor the aging of customer receivables and takes corrective
action to resolve open accounts receivable balances on a timely
basis
- Resolve customer issues and complaints concerning
billing/settlement
- Submit regular reports on the status of unpaid accounts and any
repayment progress
- Support other accounting positions as the need arises
- Work independently and manage a workload that contains
time-sensitive tasks, which means you'll also have to manage and
prioritize problems effectively while contributing to overall team
goal achievement
- Update customer files to ensure data integrity
- Ensure the processing of payments
- Document all customer payments to the right reports
- Other duties as assigned by the managerWhat you bring:
- High school diploma or GED required
- Prior collections experience
- Business-to-business (B2B) experience desired
- Technical skills including Microsoft Office, Salesforce,
Billing/Collections software preferred
- Great verbal and written communication skills, with the ability
to communicate in a persuasive and professional manner
- Intermediate computer navigation and operation skills
- Ability to work independently and in a team environment
- Demonstrate effective people skills and sensitivities when
dealing with othersWhat we offer you:At FIS, you can learn, grow
and make an impact in your career. Our benefits include:
- Attractive starting compensation package that includes a Pay
for Performance quarterly bonus for eligible associates
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits#LI-MM1Privacy StatementFIS is
committed to protecting the privacy and security of all personal
information that we process in order to provide services to our
clients. For specific information on how FIS protects personal
information online, please see the Online Privacy Notice.EEOC
StatementFIS is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, marital status, genetic
information, national origin, disability, veteran status, and other
protected characteristics. The EEO is the Law poster is available
here supplement document available hereFor positions located in the
US, the following conditions apply. If you are made a conditional
offer of employment, you will be required to undergo a drug test.
ADA Disclaimer: In developing this job description care was taken
to include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: Disability Solutions, Lawrence , Senior Collections Associate, Accounting, Auditing , Cincinnati, Indiana
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