Eligibility Assistant - Front Desk
Company: Dfr
Location: Indianapolis
Posted on: May 3, 2024
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Job Description:
Overview:THIS POSITION IS LOCATED IN INDIANAPOLIS, IN (5610
Crawfordsville Road, Suite 500)Knowledge Services has a great
opportunity for a strong customer service focused individual who
wants to make a difference in their daily work life with the FSSA /
Division of Family Resources (DFR) as an Eligibility Assistant.
This position will provide general office support and assistance
for case workers and clients applying for public assistance. This
position will provide customer service and interact directly with
the general public, clients, office staff, and other state
personnel. The DFR is responsible for determining eligibility for
individuals applying and/or receiving public assistance. Programs
include TANF (cash assistance), SNAP, and Medicaid. The Eligibility
Assistant staff are front desk staff who are responsible for
helping collect paperwork, processing or pushing applications and
assisting clients who are applying and/or receiving public
assistance among other administrative tasks.Knowledge Services,
established in 1994 and headquartered in Indianapolis IN, is a
certified woman-owned (WBE) professional services organization with
over 1500 employees located in offices throughout North America.
Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge
Services is an industry leader in Managed Service Programs (MSP),
Employer of Record / Payrolling Services, National Recruitment, and
Staffing Services. We provide outstanding services to major
organizations in various industries, including; IT, Healthcare,
Entertainment, Media, Federal and State Governments, Public
Utilities, Telecom, Manufacturing and more.As such, Knowledge
Services is committed to providing opportunities for growth in our
company, in each team member, and in our relationships. We believe
titles do not define a person, but provide a framework to each
persons endless potential. Our focus on improving our team,
product, and processes drives us every day. We are guided by our
four Pillars that set the foundation of who we are and how we
conduct business: Knowledge, Integrity, Innovation, and
Service.Responsibilities:Welcome all on-site visitors and determine
nature of businessReview client information for accuracyAssist with
computer applicationsSchedule client appointmentsScan documents
into client case fileMaintain fax machines and copier
functionsAnswer and direct incoming callsMaintain daily activity
reportsDeliver outstanding customer service to all
clientsQualifications:Desire to help othersStrong customer service
backgroundAbility to maintain confidentialityHandle conflict in a
calm mannerReliable and dependable in the work placeAbility to
multi taskProven job stabilityHigh School diploma or
equivalentClean criminal backgroundPrevious experience as a
Customer Service Representative, Cashier, Clerk, Administrative
Assistant, Receptionist, or Front Office desiredThis is a long-term
position where you can make an immediate impact on your community,
plus the potential for promotion. The wage is $15.00/hr with paid
time off, benefits, and a 37.5 hour work week of Monday-Friday
8:00AM-4:30PM.If you are looking for a position that could be the
start of your career, apply now for immediate
consideration.Physical Requirements:Job frequently requires
sitting, handling objects with hands.Job occasionally requires
standing, walking, reaching, talking, hearing, and lifting up to 25
pounds.Vision requirements: Ability to see information in print
and/or electronically.Knowledge Services is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an
inclusive culture. Knowledge Services does not discriminate on the
basis of disability, veteran status or any other basis protected
under federal, state or local laws. People with disabilities,
veterans, and military families are encouraged to apply.INDDFRby
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Keywords: Dfr, Lawrence , Eligibility Assistant - Front Desk, Other , Indianapolis, Indiana
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